Terms & Conditions

Design

We take great pride in hand-decorating each cookie, so there may be variations within an order or from photographs you saw. Once we have agreed on a design(s), the choice of how to implement the design will be made by us unless you specify otherwise.

 

Order Amendments

We make every effort to accommodate customer requests, but because our products are made to order and require several days to complete, we cannot guarantee any order change or cancellation requests. Please contact us immediately if you need to change or cancel an order, and we will try to accommodate you. 

 

Cancellations

We make every effort to accommodate customer requests, but because our products are made to order and require several days to complete, we cannot guarantee any order change or cancellation requests.  Please contact us immediately if you need to change or cancel an order, and we will try to accommodate you. Due to the nature of our products however, please be aware that our default policy is that all sales are final. 

Packaging

We want all your cookies to arrive in tip top condition; to taste and look as good as they looked when we baked and decorated them. Each cookie is wrapped in a heat sealed or ribbon tied cellophane bag safe cellophane bag to keep them fresh. We protect them with appropriate packaging. We do not accept responsibility for any items that are damaged, broken, lost or any other circumstances beyond our control.

 

Delivery

We offer the following the following delivery options :  

Standard 1st Class: Royal Mail who aim to deliver in 1-3 days. Standard 1st class mailis the most economical but is not the most reliable. We retain proof of postage but the delivery is neither tracked nor guaranteed and we can't be held liable for delays in delivery or lost or damaged parcels.

1st Class Recorded - This option is the same as 1st class mail (see above) but this service is tracked and a signature is required on delivery.

Special Delivery - Guaranteed by 1pm the next working day. The safest and most cost effective option for small parcels.

Courier Delivery - Generally the most cost effective for orders over 1kg or orders spread over several packages. Despatched in 1-7 working days and guaranteed delivery by the end of the next working day to most UK destinations

 Your cookies will be posted at least 3 days in advance of the delivery services’ delivery aim. We will not accept any responsibility for delays caused by matters outside of our influence, industrial action for instance.

 

Refund Policy

As our cookies are edible and bespoke, the UK distance selling regulations regarding right to a refund if you change your mind upon receiving them, does not apply. We will refund if the item is not as agreed due to our error, but unfortunately we cannot refund for breakages in transit.