What is in DiDisCookies?

Vanilla Flavoured Cookies: Flour, Real Butter, Vanilla extract, Icing Sugar and Free-range eggs.

Mixed Spice & Orange: Real Butter, Ginger, Cinnamon, Mixed Spices Brown Sugar.

Lemon: Flour, Real Butter, Lemon Extract, Icing Sugar and Free-range eggs.

Chocolate & Orange: Flour, Real Butter, Orange extract, Icing Sugar, Coco Powder and Free-range eggs

Icing/decoration:

Fondant (Depends on the order), Icing Sugar and Egg White Powder

Food colours which may contain up to five of the following: E102, E104, E110, E122, E124, E128, E133, E422, E153, E551 and E155.

 

Allergy advice: contains wheat gluten, eggs and milk. Our cookies are made in a kitchen that prepares food that contains nuts and sesame seeds.Ingredients:

 

What Flavours are available?

Vanilla Flavoured Cookies

Mixed Spice & Orange

Lemon

Chocolate & Orange

How do you price your cookies? 

Cookie prices are based on the size and detail that goes into each design.  As a general guide our prices start from £2.75 per cookie.  Please contact us, and will provide a detailed custom quote.  

How do I place an order?

Please complete the contact us form and we will send you a quote within 48hours. 

Do you have a minimum order requirement? 

Yes we do, we ask for a minimum of 12 cookies, the order worth must not be less that £36 excluding the cost of postage.

How many cookie designs can I have per dozen?

Four designs, for example in a Baby Shower set you can have 3 bib cookies , 3 teddy bear cookies , 3 baby bottles cookies, 3 rattle cookies and a welcome baby plaque cookie.

 

Do I need to pay in full upon placing an order?

Yes, payment in full is required within 48 hours of placing the order. 

Can I supply my own design ideas? 

Yes absolutely! It is important we work together to incorporate your style and tastes.  However we do not make cookies with designs that are copyright protected (logos, characters) without permission from the owner.

Can you colour match? 

We try our very best to match colours according to your specifications, but please understand that we cannot guarantee exact colour hues, or that the colours won’t shift slightly.  Food colours are known to change when exposed to certain elements (i.e light and humidity) - lighter colours may fade, darker colours may deepen.    Although all colours are at risk, pinks and lavenders and especially susceptible to colours shifting – so please take extra precautions to keep them properly stored until your event.

Can I make changes to my order once it’s placed?

We make every effort to accommodate customer requests, but because our products are made to order and require several days to complete, we cannot guarantee any order change or cancellation requests. Please contact us immediately if you need to change or cancel an order, and we will try to accommodate you. 

Can I cancel my order ?

We make every effort to accommodate customer requests, but because our products are made to order and require several days to complete, we cannot guarantee any order change or cancellation requests.  Please contact us immediately if you need to change or cancel an order, and we will try to accommodate you. Due to the nature of our products however, please be aware that our default policy is that all sales are final. 

How long do the cookies last?

Our cookies are made to order; we bake and decorated them over at least a two day period depending on the design. They have a shelf life of about 3 weeks, in a a heat sealed bag or air tight container (they will last longer if stored in a freezer); I dare you to keep them that long! Please check the use date on the underside of the box or each bag for individually wrapped cookies. 

How will you package my cookies for postage?

We want all your cookies to arrive in tip top condition; to taste and look as good as they looked when we baked and decorated them. Each cookie is wrapped in a heat sealed or ribbon tied cellophane bag safe cellophane bag to keep them fresh. We protect them with appropriate packaging. We do not accept responsibility for any items that are damaged, broken, lost or any other circumstances beyond our control.

How will my cookies be delivered?  

We offer the following delivery options:  

Standard 1st Class: Royal Mail who aim to deliver in 1-3 days. Standard 1st class mail is the most economical but is not the most reliable. We retain proof of postage but the delivery is neither tracked nor guaranteed and we can't be held liable for delays in delivery or lost or damaged parcels.

1st Class Recorded:This option is the same as 1st class mail (see above) but this service is tracked and a signature is required on delivery.

Special Delivery: Guaranteed by 1pm the next working day. The safest and most cost effective option for small parcels.

Courier Delivery: Generally the most cost effective for orders over 1kg or orders spread over several packages. Despatched in 1-7 working days and guaranteed delivery by the end of the next working day to most UK destinations

Your cookies will be posted at least 3 days in advance of the delivery services’ delivery aim. We will not accept any responsibility for delays caused by matters outside of our influence, industrial action for instance.

What if I’m not happy with my order?

We value our customers and strive to give you the best quality along with a memorable experience. As our cookies are edible and bespoke, the UK distance selling regulations regarding right to a refund if you change your mind upon receiving them, does not apply. We will refund if the item is not as agreed due to our error. Unfortunately we cannot refund for occasional breakages. We always package with a view to protecting each cookie carefully, and have had very few breakages occur over the years.

When should I place my order to receive it in time for my event?

We'd like as much lead time as possible..but if you have a short notice order, as us and we'll try and get it done for you! If possible, we ask that you give us at least 4 to 6 weeks notice.